Manager, Account Management-Figma

August 29, 2021
Urgent

Job Description

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!
Figma is looking for a Manager, Account Management to join our dynamic team of creatives, engineers, marketing wizards, and brilliant business folks. You aren’t the typical sales leader, and we aren’t the typical design tool company. At Figma we think outside the box, lift constraints that block our imagination everyday and we expect you to do the same. With this role you’ll get in at the ground floor in a fast growing sales org. You’ll consult with our existing customer base and potential customers in driving meaningful relationships that add value to the customer experience and revenue to our bottom line.
Figma is growing and moving fast. Our next team member will have an agile, dynamic mindset, be comfortable embracing change, a true team-player, and love working with our growing footprint of Fortune 1000 customers. You won’t be alone! Figma has an incredible team and you’ll work closely with other groups including Support, Design, Engineering, Product Marketing, and Community. As a Manager, Account Management, you will lead a team of Account Managers responsible for the engagement, expansion and retention of our rapidly growing customer base. You will report to the Head of Sales.
This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

    • Lead a team of motivated and diverse individuals to foster an environment of success
    • Participate in customer meetings and workshops
    • Be accountable for the expansion, engagement and retention of our fast growing Enterprise customer base
    • Define our customer feedback loop with engineering, product and design; collaborate with marketing and support teams
    • Assist in continual training and development, including mentorship, hiring and career growth
    • Help shape and further develop account management processes and strategic initiatives
    • Interview, hire and train new team members as we scale the business and company

We’d love to hear from you if you have:

      • 5+ years of experience in account management (preferably SaaS)
      • 3+ years of experience in management
      • Understanding of our technical and competitive landscape
      • Ability to thrive in a constantly changing and growing environment
      • Proven track record of leading successful and consistent sales teams
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Read more about our team

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let your recruiter know if you require accommodation.
About Figma
Dylan Field and Evan Wallace co-founded Figma in 2012 with the vision of building tools for designers in the browser. Their goal was to create the first design tool that combined the accessibility of the Web with the functionality of a native app. Today Figma is a platform with tools and spaces to support the entire product development process—idea to design to build—and has simplified collaboration for companies like Microsoft, Uber, and The New York Times to name a few.
At Figma, we celebrate and support our differences. We know employing a team rich in diverse backgrounds, experiences, and opinions allows our employees, products, and community to flourish. Figma is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.