Director of Growth Creative, WordPress.com-Automattic

September 1, 2021
Urgent

Job Description

At Automattic, we believe in making the web a better place, and making our workplace a happy place. We hope you can join us on this journey!

We are the people behind WordPress.com, Tumblr, Jetpack, WooCommerce, and more. We are looking for a Director of Growth Creative to join our team on WordPress.com. This role will focus on directing a team of designers and video producers, in addition to contractors reporting into the team.

We want this candidate to have hands-on creative team leadership and project management experience, as well as a deep understanding of customer success and storytelling content, design, video, and social. As a team lead, this person will at times need to act as an individual contributor as well as mentor a team of designers, video producers, internal talent, and contractors to improve impact as follows:

  • Lead and motivate a team dedicated to crafting, designing, producing, shipping and promoting owned and social video content, motion graphics, and design assets that tell our story and help our customers succeed with WordPress.com.
  • Encourage and empower the team and contracting partners to do their best work.
  • Load balance and measure team success to ensure both quality and velocity of output.

Primary Responsibilities include:

  • Directing a team of creators, designers, producers, and contractors in the production and promotion of storytelling and customer success focused design and media.
  • Managing creation, design, video, and motion graphics strategy and operations, including oversight of content focus, creative direction, asset production, workload, and promotion of concurrent projects.
  • Working closely with Design leadership at Automattic to ensure that content produced is visually on-brand.
  • Oversight of video publishing, promotion, and reporting operations for Owned, YouTube, and Social.
  • Hiring, onboarding, and managing contractors supporting the team’s work.
  • Coordinating and leading cross-functional and cross-division projects, including work with leads and in-house talent across Automattic.
  • Collaborating closely with other customer-focused content, events, and Happiness teams.
  • Tracking, reporting, and analysing production bottlenecks, opportunities, bandwidth, and the impact of the work shipped by the team.
  • Hands-on help with writing, design, or video work when needed.

Requirements:

Deep expertise in the following areas will be vital for success in this role:

A collaborative mindset: At Automattic, we routinely work across traditional ‘swim lanes’ to multiply our storytelling and customer success efforts. You’ll bring both a clear vision on the impact you can have with the team, and an open mind to working with product, design, Happiness, and other teams collaboratively.

Operations Experience – A proven background in setting up systems, processes, and load balancing to enable team members and collaborators to deliver high-quality work on time and within budget.

Promotional experience – Ability to not just ship content, but ensure that it finds and resonates with the right people, in the right format, at the right time.

Strategic expertise – Ability to see the bigger picture, join the dots, set and carry through on a robust but iterative strategy for impactful motion, design, and media.

Channel Expertise – Should have a deep understanding of YouTube, Social Media, and Owned content, and how effective creative can raise the bar on all fronts.

Analytical Capabilities: own and develop the measurement framework of how our creative projects are impacting the business. You will report out on the performance, measure attribution, measure estimated vs. actualized impact, and overall incremental impact to the WordPress.com business.

Decision Making – Shows complexity in thought when considering resource tradeoffs in the pursuit of measured business impact. Acts as a highly strategic and inspirational leader within the team and among cross-functional partners. Can procure supporting data to make informed decisions. Familiarity with prioritization frameworks a plus.

Communication – Ability to express complicated concepts in easy to understand method, with excellent written, oral, and illustrative communication styles. Listens to and considers alternative perspectives to identify the optimal path forward.

Leadership – Mentors the team for continued professional development. Uplifts the morale of the team with a positive mentality. Love of learning is a huge plus!

Project Management – Develops systems for accountability across teams and drives initiatives forward to completion and measures estimated vs. actualized impact. All team members are encouraged to hone this skill as part of their responsibilities.

Nice to have: Understanding and knowledge of the WordPress ecosystem is a plus, including but not limited to having built websites on the WordPress platform, being a member of the WordPress community, and/or understanding the various products and tools within the Automattic portfolio.

How to apply:

Does this sound exciting? If yes, click the Apply button below and fill out our application form. In your cover letter, let us know what you can contribute to the team. Proofread! Make sure you spell and capitalize WordPress and Automattic accurately. We are lucky to receive many applications for this position, so try to make your application stand out.

Please include an answer to the following question in your cover letter:

  • Tell us about a time when you led or grew a creative team and how you helped the team succeed

Applicants who do not submit their cover letter with their answer will not be considered.

ABOUT AUTOMATTIC

We are the people behind WordPress.com, WooCommerce, Jetpack, Tumblr, Simplenote, Longreads, and more. We believe in making the web a better place.

We’re a distributed company with more than 1200 Automatticians in 75+ countries speaking 90+ different languages. Our common goal is to democratize publishing so that anyone with a story can tell it, regardless of income, gender, politics, language, or where they live in the world.

We believe in Open Source and the vast majority of our work is available under the GPL.

DIVERSITY & INCLUSION AT AUTOMATTIC

We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our D&I committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly D&I People Lab series for further learning. Diversity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Learn more about our dedication to diversity and inclusion and our Employee Resource Groups.

ABOUT AUTOMATTIC

We are the people behind WordPress.comWooCommerceJetpackTumblrSimplenoteLongreadsDay One, and more. We believe in making the web a better place.

We’re a distributed company with more than 1600 Automatticians in 80+ countries speaking 90+ different languages. We democratize publishing and commerce so anyone with a story can tell it, and anyone with a product can sell it, regardless of income, gender, politics, language, or country.

We believe in Open Source and the vast majority of our work is available under the GPL.

DIVERSITY, EQUITY, AND INCLUSION AT AUTOMATTIC

We’re improving diversity, equity, and inclusion in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our DEI committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly DEI People Lab series for further learning. Diversity, Equity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Learn more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups.